Our email address is;
Our postal address is
In 2014 postal prices went up but they also got more complicated too. Now the size makes a difference to the price as well as the weight so please be aware we are trying to work out how to cope with these factors. We don't intend to measure every item and then expect the website to calculate the approximate size of your order, that is doomed to fail and will be way too much work. So we will implement a 'win some lose some' policy and make judge the postage costs somewhere in the middle of where they might actually be. We hope this is ok with you.
In recent times we have had some mail go missing on its way to customers so from now on we will not refund or replace missing orders unless you pay for postage "insurance". For UK deliveries you should buy Recorded Signed For which is about £1.10 extra. For deliveries outside the UK you should buy "International Signed For" which costs £5.15. Both give the following benefits;
1, Proof of posting
2, Signature on delivery
3, Online confirmation of delivery
4, Better compensation.
If your order goes missing in the post we will replace it, only if you pay for this service! Please buy this service by clicking on the appropiate red postage square on our home page.
We'll send your stuff as soon as we get round to it.
WE WILL CONTACT YOU IF THERE ARE ANY PROBLEMS.
IF WE SEND THE WRONG ITEM OR THERE IS SOMETHING WRONG WITH WHAT WE SEND YOU. YOU CAN SEND IT BACK AND WE WILL REPLACE THE ITEM AND REFUND THE POSTAGE WHEN THE FAULT IS VERIFIED.
Please look at your Active account to see what the status of your order is before emailing us to ask!
DON'T HASSLE US, IT WON'T HELP.
REMINDING US OF A PROBLEM THOUGH IS FINE.
Postage Rates may be wrong!
Postage rates in the UK depend upon the size as well as the weight of the package. As we are not prepared to try measuring all the stuff we have and this website isn't clever enough to cope with that variable, so we have used the highest packet rate for some weights and the lowest one for others.
Some times you'll win and sometimes you'll lose, as will we, c'est la vie!
Postage rates outside of the UK are different depending on wether or not the contents are printed matter only or not. So if you are ordering nothing but printed matter and the shipping costs more than £12 it may be worth asking us if we can use a cheaper rate. This will make us ever so happy having to deal with extra complications but nevertheless we may be able to offer you some credit back for excess postage charged.
Post or Courier!
Don't forget to choose the cheapest option between the Royal Mail and Courier rates!
If you opt for a courier then please provide a telephone number.
Bank transfers are way better than sending us cheques!
Remember if you live in the Euro zone it may be cheaper to send your payment to one of our eurozone comrades, email us for details.
Account name; ACTIVE DISTRIBUTION
ACCOUNT NO; 50786921
SORT CODE; 60 83 01
SWIFT/BIC code NWBKGB2L
IBAN Number : GB93NWBK60023571418024
Bank NAME; UNITY TRUST BANK
ADDRESS 9 Brindley Place
4 Oozells Square