Manufacturers

Our email address is;

info @ activedistribution.org

 

Our postal address is

Active Distribution,
Exchange,
72 - 73 Old Market,
Bristol,
BS2 0EJ
UK

Our postage calculator isn't always 100% accurate so bear with us, and where if it's really off we will refund you the difference!

In recent times we have had some mail go missing on its way to customers so from now on we will not refund or replace missing orders. If you would like more assurance or for us to replace lost items, you can pay an extra £1.50 (in the UK only) for Recorded Signed For. This gives the following benefits; 


1, Proof of posting

2, Signature on delivery

3, Online confirmation of delivery

4, Better compensation.

If your order goes missing in the post we will replace it, only if you pay for this service!.Please buy this service by clicking on the 'signed for' shop item.

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We'll send your stuff as soon as we get round to it - Active is run in our free time so we aren't on it every day.

WE WILL CONTACT YOU IF THERE ARE ANY PROBLEMS.

IF WE SEND THE WRONG ITEM OR THERE IS SOMETHING WRONG WITH WHAT WE SEND YOU. YOU CAN SEND IT BACK AND WE WILL REPLACE THE ITEM AND REFUND THE POSTAGE WHEN THE FAULT IS VERIFIED.

Please look at your Active account to see what the status of your order is before emailing us to ask!


Payment options:
If you pay by paypal please add 0.05% of the total cost on for paypal fees (add the 'paypal fee' shop item).
If you'd like to pay by bank transfer email us for details (info @ activedistribution.org)


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