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EU:

Sadly, we can’t currently post to mainland Europe, due to stupid brexit. We’re really sorry 🙁 We’ll keep an eye on the situation but disproportionate customs charges seem fairly unpredictable atm.

Postage:

Our postage calculator isn’t always 100% accurate so bear with us, and where if it’s really off we will refund you the difference!

Mail does sometimes go missing on its way to customers, there is not much we can do about it but we also can’t afford to resend things – we aren’t a big corporation, and we keep our mark ups low to keep prices low! We can’t refund or replace missing orders. BUt do get in touch with us if you haven’t received your parcel, and we can figure things out on a case by case basis.

And if you would like more assurance, you can pay an extra £1.50 (in the UK only) for Recorded Signed For. This gives the following benefits:

  1. Proof of posting
  2. Signature on delivery
  3. Online confirmation of delivery

If it’s sent this way but your order still goes missing in the post, we will replace or refund it as hopefully the original package will be returned to us eventually. 

You can buy this service by clicking on the ‘Signed for’ shop item (found under Miscellaneous).

Tracking is not usually possible when sending by normal royal mail. 

We’ll send your stuff as soon as we get round to it – Active is run in our free time so we aren’t on it every day.

Payment options: 

If you’d like to pay by bank transfer email us for details (info @ activedistribution.org)

Contact:

Our email address is:

info @ activedistribution.org

Our postal address is: 

Active Distribution, Exchange, 72 – 73 Old Market, Bristol BS2 0EJ, UK